IT Support Specialist

What You Will Do

Be the go-to problem-solver for the trickiest IT issues. As a Senior IT Support Specialist, you’ll fix what others can’t, mentor juniors, and keep our systems running smoothly across warehouses and HQ.

• Own resolution of complex technical problems and escalated incidents.

• Mentor junior colleagues and improve IT processes.

• Support site-level operations and rollout of new IT tools and standards.

• Take technical ownership of selected domains or tools.

• Maintain high-quality documentation and training materials.

Warehouse focus:

• Manage incidents in warehouse systems and devices (printers, scanners, PDAs).

• Configure and optimize MDM tools and warehouse networks (Aruba, Wi-Fi, VPNs).

• Drive efficiency by improving and simplifying processes.

HQ focus:

• Troubleshoot advanced issues with Okta, SaaS, and collaboration tools.

• Support onboarding automations and identity management processes.

• Manage MDM solutions (Intune, SimpleMDM, Zebra) and ensure endpoint security.

What Is Your Experience

• 3–5 years of hands-on IT support experience with strong troubleshooting skills.

• Broad technical background (networking, OS, MDM, SaaS tools).

• Proactive and ownership-driven mindset.

• Confident communicator with mentoring experience.

• English at upper-intermediate (B2) level or higher.

Preferred:

• Certifications (CompTIA, Cisco, Microsoft).

• Experience in WMS or warehouse device integration (for Warehouse Support).

• Experience with Google Workspace, Okta, and identity management (for HQ Support).

What We Offer

• A key role where your expertise directly impacts business continuity.

• Opportunity to shape IT processes and mentor others.

• Work with modern tech stack across multiple countries.

• Freedom to drive automation and process improvements.

• Fast-paced, collaborative environment with real ownership.

• Enjoy a competitive salary and benefits package.